For an international investor, purchasing a property in Greece is only one part of the overall investment journey. Particularly in the Golden Visa process, there are administrative and procedural steps, like the biometric process that require careful coordination and professional support, especially when the client is unfamiliar with the local procedures.
An investor is not simply purchasing a property. They are also going through a series of procedures in a country they may not be familiar with, often with their family. At Oikos Property Developments, we believe that the customer experience does not end with the purchase of a property. Our team remains by the investor’s side throughout the next stages of the process, providing practical support and coordination whenever needed.
Biometrics: An Important Step in Obtaining a Residence Permit
The collection of biometric data is an important stage in the residence permit process. As part of the procedure, the required biometric data, including fingerprints and digital photographs of the investor and all family members who have submitted an application, is collected. This information is used to issue their respective residence permits.
For an investor who comes to Greece for a limited period of time, the process may seem straightforward. In practice, however, it requires proper coordination with the relevant authority and attendance at the scheduled appointment.
That is why, at Oikos, we handle the process from the start.
The Appointment Is Arranged Around the Client’s Availability
The process starts with the client. Once the investor provides us with their availability, Oikos coordinates and schedules the appointment with the relevant authority.
This means that the investor and their family do not have to manage the communication and appointment scheduling themselves. Our team takes care of the necessary arrangements, helping ensure that the process fits as smoothly as possible into their stay in Greece.
Personal Support on the Day of the Appointment
Our support does not stop once the appointment has been scheduled.
On the day of the biometric appointment, the Oikos team picks up the investor and their family members from their place of accommodation and accompanies them to the relevant authority. A lawyer is present throughout the process and, where required, a translator is also available for clients who do not speak English.
To the relevant authority, the required biometric data, including fingerprints, are collected, and the necessary information and documentation are submitted. Photographs of the investor and all family members are taken at an external photography studio that works with the company and are used to issue their respective residence permits. Oikos also ensures that this practical step is smoothly incorporated into the overall process.
For the investor and their family, this means they do not have to find their own way to the relevant authority, deal with a potential language barrier or manage an unfamiliar administrative process on their own.
Why Legal Support Matters
A key part of the support is having a lawyer present throughout the process.
The lawyer’s role goes beyond simply accompanying the client. They monitor the procedure and ensure that the required steps are carried out in accordance with the applicable legal framework. At the same time, if an unexpected issue arises, they can communicate directly with the relevant authority and help identify an appropriate solution.
For example, difficulties may occur when fingerprints are being taken, such as in cases of injury, a skin condition, or worn fingerprints. In other situations, clarification may be required regarding a particular document or piece of information.
In such moments, having a legal professional present is particularly important. The issue can be assessed immediately and, where possible, addressed on the spot, without the client having to determine what has happened or what to do next on their own. The aim is for the investor and their family to have professional support available whenever an unexpected issue arises during a process that may be unfamiliar to them.
Turning a Procedural Requirement into a Smoother Experience
For an investor, the value of this support is often found in the details.
Arranging the appointment, picking the client up from their place of accommodation, accompanying them to the relevant authority, and having a lawyer and, when needed, a translator present, create a structured and supportive framework around a process that could otherwise create uncertainty.
At Oikos, our goal is for clients to know that they have a team by their side when they need it. From coordinating the appointment to completing the process, we help make every step as clear and straightforward as possible.
For Us, the Experience Is Part of the Investment
For us, customer service is not only about delivering a property. It is about the entire experience of investing in Greece.
The biometric process is one example of how Oikos supports its investors in practice: through coordination, personal assistance and access to the right professionals whenever needed.
Because a successful investment is not only about choosing the right property. It is also about having the confidence that, at every important step of the journey, a team is by your side.
